About Nobi USA

Nobi USA is a pioneering company in AgeTech and the developer of the Nobi Smart Light, a cutting-edge technology designed to empower elderly individuals, their families, and senior care providers. Our mission is to provide discreet, responsive solutions that deliver care when needed, while maintaining independence and dignity. Through innovation and collaboration, we ensure our products meet the unique needs of our customers and establish a globally recognized brand.

Job Description: Product Installation Specialist

We are seeking a highly motivated and skilled Product Installation Specialist to join our dynamic US team. This role is critical in ensuring the successful installation of Nobi’s Smart Light solutions in senior care facilities across the United States. The ideal candidate will combine technical expertise with strong communication and project management skills to lead installations, train on-site installers, and liaise effectively with care facility staff and residents.

RESPONSIBILITIES

Technical Oversight

• Lead on-site installation and configuration of Nobi Smart Light systems, ensuring all technical and functional requirements are met.
• Provide technical training to installation teams to ensure high-quality execution.
• Troubleshoot and resolve issues related to electrical wiring, network connectivity, and IoT device integration during installation.

Project Management

• Act as the on-site project manager during installations, coordinating schedules and resources.
• Ensure that installations are completed on time and align with customer expectations and Nobi standards.
• Work together with an Onboarding & Training Specialist as part of a duo to provide a seamless customer experience.

Communication & Coordination

• Liaise with care facility management, staff, and residents to communicate installation plans, timelines, and system functionality.
• Address any concerns or questions from stakeholders with empathy   and professionalism.  

Post-Installation Support

• Ensure proper documentation and handover of the installed system, including as built records.
• Collaborate with the Customer Success team to provide ongoing support and address any follow-up issues.

Cross-Functional Collaboration

• Support testing and feedback for new product features.

Qualifications

Technical Expertise:

• Solid understanding of electrical systems, including wiring, circuits, and troubleshooting.
• Familiarity with smart home technologies, IoT devices, and network configurations (Wi-Fi setup, IP addressing, etc.).

Soft Skills:

• Excellent verbal and written communication skills, with the ability to train and guide others effectively.
• Strong interpersonal skills to engage with diverse groups, including care facility staff, residents, and technical teams.
• Fluency in English is required; Spanish proficiency is highly desirable.

Experience:

• 5+ years of experience in a technical field involving installations, product support, or systems engineering.
• Experience managing on-site teams and coordinating multi-party projects.
• Background in customer-facing roles with a focus on delivering exceptional service.

Additional Skills:

• Knowledge of industry standards related to electrical safety and IoT device security.
• Experience in the senior care or healthcare sector is a plus.
• Proficiency with Microsoft Office, Google Workspace, and ERP/service desk tools.

Physical Requirements:

• Ability to safely and effectively perform on-site installations, including carrying equipment, climbing ladders, and working with electrical systems.
• Willingness to travel extensively for on-site work across the United States with overnight stays as needed.

Location Requirements:

Ability to commute to our Houston office or plan relocation before starting work (Preferred).